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For alternative destinations or requests please complete our enquiry form

Frequently Asked Questions

There will be children in my group, can you supply child seats?

Compliant child and booster seats can be provided free of charge and must be requested at the time of booking. It is compulsary for children below 10 years old to use a child seat.

 

What type of vehicle will be provided for my transfer?

We provide modern vehicles which are regularly checked and maintained to a high standard and fully equipped for Alpine conditions with snow tyres, snow chains and snow shovels.

 

Do you offer discounted rates for children or babies?

Our rates are the same for each passenger as each passenger will be have their own seat in the vehicle

 

Booking your trip

 

When should I book?

You can book online up to 48 hours before your travel date.

 

Do you only pick up from airports?

We can also pick up from train stations or other locations to suit your itinerary, if this is the case please complete our enquiry form for a price and availability.

  

How can I pay?

You can pay by credit or debit card securely online via our automated payment system, PAYPAL or alternatively by bank transfer if you prefer.

 

Is there an additional charge for debit or credit card payments?

No we charge the price you have been quoted, in Euros.

 

How and when can I make a balance payment?

Your balance payment should be made 14 days before you travel and can be made online via our Information - Pay Balance webpage

 

Which credit/debit cards do you accept?

We accept Visa, MasterCard &  Maestro

 

How do I know my card and personal details are safe?

All payments are made directly to our French bank, Banque Populaire des Alpes who use 3DS online security

 

Can you supply an invoice?

An invoice can be supplied on request.

 

Before you travel

 

My payment and booking confirmation haven't arrived by email. What should I do?

Please contact Alp Venture by email or telephone.

 

Where will I meet the driver when I arrive at the airport?

Your designated driver should be waiting for you in the arrivals hall after you have cleared customs and passport control (apart from Lyon airport where we will call you to meet you outside the airport). They will be holding a sign detailing the client’s name

 

What is the baggage allowance per passenger?

Each passenger is allowed one piece of baggage and one piece of hand baggage (ski and snowboard bags may have to be transported outside the vehicle). When making your booking please inform us of the total number of ski or snowboard bags and any excess baggage for your group.

   

At the airport

 

How long will I have to wait at the airport for my driver?

Your driver will be at the airport to welcome you for your scheduled arrival. In the unlikely event that your driver is delayed we will contact you as soon as possible.

 

What happens if I can't locate my driver?

Please contact Alp Venture as soon as possible and we will inform you of the location of your driver.

 

What happens if my flight is delayed?

As soon as you are aware that your flight is going to be delayed please contact Alp Venture and inform us of an estimated arrival time. Failure to inform us may result in cancellation of your booking. Alp Venture reserves the right to charge 25 Euros per hour (or part thereof) waiting time after one free hour of waiting.

 

My flight has changed can I reschedule my booking?

We will try to accommodate any changes to your booking depending on availability at the time and in accordance with our terms and conditions.

 

My flight has been cancelled and I no longer require a transfer. Can I cancel it?

Yes in accordance with our terms and conditions

 

During your transfer

 

Will anyone else be travelling in the vehicle which I have booked?

No your booking is private to your group unless booked as a shared transfer.

 

Is it possible to make a stop during my journey?

It is possible to stop for a short comfort break during your transfer which should be discussed with your driver before departure so he can plan a suitable location. However it is not possible to make long breaks from the planned itinery unless prior agreement at the time of booking.

 

How is my return pick up time confirmed?

Alp Venture will contact you the day before your return trip (normally before 6pm) via a text message using your mobile contact number and confirm your collection time, this time will be based on weather and road conditions known at the time to allow sufficient travelling time to arrive at your destination.

 

I have completed my trip

 

I have some comments, feedback or suggestions to make, who should I contact?

Please contact Alp Venture directly or use our Facebook or Tripadvisor pages, we appreciate any feedback.

 

I have left an item of baggage on the vehicle. How do I get it back?

Please contact Alp Venture directly.