Frequently Asked Questions
Due to the Covid 19 pandemic all passengers (11 years and above) are required to wear a facemask for the duration of their journey. We will disinfect our vehicles after every transfer and have hand sanitiser available.
► There will be children in my group, can you supply child seats?
Compliant child and booster seats can be provided free of charge and must be requested at the time of booking. It is a legal requirement in France to use a child seat for children below ten years old.
► What type of vehicle will be provided for my transfer?
We provide modern, comfortable vehicles which are regularly checked and maintained to a high standard and fully equipped for Alpine conditions, with snow tyres, snow chains and snow shovels.
► Do you offer discounted rates for children or babies?
Our rates are the same for each passenger as each passenger will have their own seat in the vehicle.
Booking your trip
► When should I book?
You can book online up to 48 hours before your travel date but some dates are very sought after and are fully booked well in advance.
► Do you only pick up from airports?
We also pick up from train stations or other locations to suit your itinerary. If your destination is not listed on our online quote system then please complete our enquiry form for a price and our availability.
► How can I pay?
You can pay by credit or debit card securely online via our automated payment system, PayPal or alternatively by bank transfer if you prefer.
► Is there an additional charge for debit or credit card payments?
No. The price we charge is in Euros as per our quoted prices
► When is my transfer confirmed?
Your transfer is confirmed when we have received your deposit payment in our bank or PayPal account.
► How and when can I make a balance payment?
Your balance payment should be made at least 14 days before you travel and can be made online via our website, under ‘Information - Pay Balance’ webpage.
► Which credit / debit cards do you accept?
We accept Visa, MasterCard & Maestro
► How do I know my card and personal details are safe?
All payments are made directly to our French bank, Banque Populaire des Alpes, who use 3DS online security.
► Can you supply an invoice?
Yes we can provide an invoice. Please send your invoice request by email email@example.com
Before you travel
► My payment and booking confirmation hasn't arrived by email. What should I do?
Please contact Alp Venture by email firstname.lastname@example.org
► Where will I meet the driver when I arrive at the airport or station?
Geneva and Chambery airports: Your driver will be waiting for you with a name board in the arrivals hall after you have cleared passport control and collected your baggage.
Lyon and Grenoble airports: Due to parking restrictions at these airports your driver will text or call you when your flight lands (please switch on your mobile phone when you have disembarked). They will arrange to meet you when you have cleared passport control and collected your baggage, either in the arrivals hall or outside the airport.
Train stations: Your driver will be waiting for you in a parking area near to the station. He will contact you on your mobile phone to arrange where you will meet.
► What is the baggage allowance per passenger?
Each passenger is allowed one piece of baggage and one piece of hand baggage. At the time of booking your transfer please inform us of the total number of ski or snowboard bags and any excess baggage for your group so we can confirm acceptance. (Ski and snowboard bags may have to be transported outside the vehicle).
We reserve the right to refuse to transport any excess baggage not declared when you made your booking.
Bike box dimensions allowed
We transport bike boxes based on the following standard external dimensions: L 1150mm X W 300mm X H 870mm. If your bike box is larger than these dimensions please inform us at the time of booking so we can confirm acceptance.
We reserve the right to refuse to transport any bike boxes larger than the allowed dimensions and not declared when you made your booking.
At the airport or Station
► How long will i have to wait for my driver?
Your driver should be at the airport or station for your scheduled arrival time. In the unlikely event that your driver is delayed he will contact you to inform you of his estimated arrival time.
► What happens if I can't locate my driver?
Please text or call your driver and he will inform you of his location.
► What happens if there is a delay with my arrival flight, train or bus?
As soon as you are aware that there will be a delay with your (or a member of your group) arrival flight, train or bus please contact your driver by text message or Alp Venture by email and inform us of your estimated arrival time. We will endeavour to meet you at your new arrival time however your allocated driver may have to leave the airport or station to complete other scheduled bookings. You may have to wait at the airport or station until we have a vehicle available. If you decide to arrange alternative transport, this will be at your own cost and cancels this leg of your booking with us. Failure to inform us of any delay with your arrival may result in the cancellation of your booking. Alp Venture reserves the right to charge 25 Euros per hour (or part there-of) waiting time after one free hour of waiting.
► My flight or train has changed can I reschedule my booking?
We will try to accommodate any changes to your booking depending on our availability at the time and in accordance with our terms and conditions.
► My flight or train has been cancelled and I no longer require a transfer. Can I cancel it?
Yes in accordance with our terms and conditions.
During your transfer
► Will anyone else be travelling in the vehicle which I have booked?
No, your booking is private to your group unless booked as a shared transfer.
► Is it possible to make a stop during my transfer?
It is possible to stop for a short comfort break during long transfers which should be discussed when you meet your driver so he can plan a suitable location.
Due to our drivers schedules it is not possible to take long breaks, make stops at supermarkets / shops or to collect accommodation keys unless prior agreement at the time of your initial booking.
► Can there be multiple drop off points at my destination?
Only if agreed at your initial booking as our drivers work to a schedule.
► How is my return pick up time confirmed?
Your driver or Alp Venture will contact you before 6pm the day before your return transfer via text message to confirm your pick-up time. This time will be based on known weather and road conditions.
If you require a specific pick-up time for your return transfer, e.g. due to having to vacate your accommodation at a certain time, it should be requested when making your booking so we can confirm acceptance.
I have completed my trip
► I have some comments, feedback or suggestions to make, who should I contact?
We appreciate any feedback!
► I have left an item of baggage on the vehicle. How do I get it back?
Please contact Alp Venture directly by email: email@example.com