Frequently Asked Questions
There will be children in my group, can you supply child seats?
Compliant child and booster seats can be provided free of charge and must be requested at the time of booking. It is compulsory for children below ten years old to use a child seat in France.
What type of vehicle will be provided for my transfer?
We provide modern vehicles which are regularly checked and maintained to a high standard and fully equipped for Alpine conditions, with snow tyres, snow chains and snow shovels.
Do you offer discounted rates for children or babies?
Our rates are the same for each passenger as each passenger will be have their own seat in the vehicle
Booking your trip
When should I book?
You can book online up to 48 hours before your travel date but some dates are very sought after and are booked well in advance.
Do you only pick up from airports?
We also pick up from train stations or other locations to suit your itinerary, if your destination is not listed on our online quote box then please complete our enquiry form for our price and availability.
How can I pay?
You can pay by credit or debit card securely online via our automated payment system, PayPal or alternatively by bank transfer if you prefer.
Is there an additional charge for debit or credit card payments?
No! We charge the price you have been quoted, in Euros.
When is my transfer confirmed?
Your transfer is confirmed when we have received your deposit payment in to our bank account
How and when can I make a balance payment?
Your balance payment should be made at least 14 days before you travel and can be made online via our Pay Balance webpage
Which credit/debit cards do you accept?
We accept Visa, MasterCard & Maestro
How do I know my card and personal details are safe?
All payments are made directly to our French bank, Banque Populaire des Alpes who use 3DS online security. We do NOT take any card details.
Can you supply an invoice?
Please email us on email@example.com to request an invoice.
Before you travel
My payment and booking confirmation haven't arrived by email. What should I do?
Please contact Alp Venture by email firstname.lastname@example.org or telephone 0033 457300351.
Where will I meet the driver when I arrive at the airport?
Geneva and Chambery airports. Your designated driver will be waiting for you with a name board in the arrivals hall, after you have cleared customs and passport control.
Lyon and Grenoble airports. Due to parking restrictions at these airports your driver will call or text you when your flight arrives (please switch on your mobile phone when you have landed) and arrange to meet you when you have cleared customs and collected your luggage either in the arrivals hall or outside the airport.
What is the baggage allowance per passenger?
Each passenger is allowed one piece of baggage and one piece of hand baggage (ski and snowboard bags may have to be transported outside the vehicle). When making your booking please inform us of the total number of ski or snowboard bags and any excess baggage for your group so we can confirm acceptance.
Bike box dimensions allowed
We transport bike boxes based on the following standard external dimensions: L 1150mm X W 300mm X H 870mm. If your bike box is larger than these dimensions please inform us at the time of booking so we can confirm acceptance.
At the airport
How long will I have to wait at the airport for my driver?
Your driver will be at the airport for your scheduled arrival. In the unlikely event that your driver is delayed we will contact you as soon as possible.
What happens if I can't locate my driver?
Please contact your driver on his mobile number.
In the unlikely event that you cannot make contact with your driver please contact Alp Venture on 0033 457300351
What happens if my flight is delayed?
As soon as you are aware that your flight is going to be delayed please contact Alp Venture and inform us of an estimated arrival time. Failure to inform us may result in cancellation of your booking. Alp Venture reserves the right to charge 25 Euros per hour (or part thereof) waiting time after one free hour of waiting.
My flight has changed can I reschedule my booking?
We will try to accommodate any changes to your booking depending on our availability and in accordance with our terms and conditions.
My flight has been cancelled and I no longer require a transfer. Can I cancel it?
Yes in accordance with our terms and conditions
During your transfer
Will anyone else be travelling in the vehicle which I have booked?
No your booking is private to your group unless booked as a shared transfer.
Is it possible to make a stop during my journey?
It is possible to stop for a short comfort break during long transfers which should be discussed with your driver before departure so he can plan a suitable location. However it is not possible to make long breaks from the planned itinerary unless prior agreement at the time of booking.
How is my return pick up time confirmed?
Your driver will contact you by text message the evening before your return trip (normally before 6pm) and confirm your collection time. This time will be based on weather and road conditions known at the time to allow sufficient travelling time to arrive at your destination.He will contact your mobile number you gave when making your booking.
I have completed my trip
I have some comments, feedback or suggestions to make, who should I contact?
I have left an item of baggage on the vehicle. How do I get it back?
Please contact Alp Venture directly.